Newbery Tech Support Request Form

Please use this form to request Technical Support Staff from our building.  
For information on who will be responding to your technology issue, see descriptions below the form.

 

Staff Member Name: (First and Last, Please)

Email Address: (last.f@mail.wsd.wednet.edu)

Location - (Room # and/or Specific Location)

Specific Problem - Please provide a detailed description of the problem.

Estimated Response Time - *TRA *TRT
Urgent -within 60 min Critical -within 4 hours Routine -within 24 hours
  • Lab Failure
  • Network Failure
  • Student or Library Server
  • Office or Admin workstation
  • Teacher Workstation (1st contact)
  • Skyward
  • Network Printer problems
  • New Student accounts- upon notification
  • Email connectivity issues
  • Individual Student Station
  • Connectivity issues
  • Teacher presentation Workstations
  • AlphaSmarts
  • Instructional Software Support (Appleworks, Word, PowerPoint, Excel, Contribute, Dreamweaver, iPhoto, iMovie, Entourage, KidPix, United Streaming, Internet Browsers)
Non-Urgent -within 48 hours Non-Urgent -within 72 hours
  • Virus Removal from workstation
  • Student Stations (non lab)
  • Network outage (individual classroom)
  • LCD Projector Use
  • Document Camera Use
  • Digital Camera Use
  • Connecting to Servers
  • Installation of software for district training.
  • Ordering new equipment
  • Teacher Web Page
  • Random Junk
 

...OR...